Privacy Policy

Introduction

At Valley City Lonavala, we are committed to protecting the privacy and personal information of our website visitors and guests. This Privacy Policy explains how we collect, use, store, and protect the information shared with us while using our website, inquiry forms, WhatsApp support, and reservation assistance services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.


Information We Collect

We may collect the following information when users interact with our website or contact our support team:

  • Full Name
  • Phone Number
  • Email Address
  • Travel Preferences
  • Stay Inquiry Details
  • Check-In & Check-Out Dates
  • Number of Guests
  • Communication Preferences

Information may be collected through:

  • Website inquiry forms
  • WhatsApp communication
  • Phone calls
  • Email inquiries
  • Website analytics tools

How We Use Your Information

The information collected may be used for:

  • Reservation assistance and inquiry management
  • Customer support communication
  • Stay availability updates
  • Travel and stay coordination
  • Improving website performance and user experience
  • Sending service-related responses and updates
  • Responding to customer questions and requests

We do not sell or rent personal information to third parties.


Data Protection & Security

We implement reasonable technical and organizational security measures to help protect personal information from unauthorized access, misuse, or disclosure.

While we strive to use commercially acceptable methods to protect user information, no online platform can guarantee absolute security.


Cookies & Analytics

Our website may use cookies and analytics tools to:

  • Improve website functionality
  • Understand visitor behavior
  • Enhance browsing experience
  • Analyze website performance

Users may choose to disable cookies through browser settings.


Third-Party Services

Certain services, payment gateways, or communication platforms used through the website may be operated by third-party providers. We are not responsible for the privacy practices or policies of external websites or services.

Users are encouraged to review third-party privacy policies before sharing information.


User Consent

By using our website and submitting inquiry forms, users consent to the collection and use of information as described in this Privacy Policy.


Policy Updates

Valley City Lonavala reserves the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be published on this page.


Contact Information

For any privacy-related questions or concerns, users may contact our support team through the contact details available on the website.